Front Office Management-1 month

This course is designed to provide basic front office skills development training to an individual to become competent as font office executive/ public relation assistant in accordance with Industry standards. The course aims at developing skills, knowledge and attitude required for operations in front office and equip them with necessary skills and prepare them for the world of work.
COURSE STRUCTURE (44 Hours)
 Module Title
Learning Outcomes
Nominal Duration
Perform Reception activities in office
1. Enhance the skills required to receive and attend visitors
2. handle Guest complaints and their suggestion
 14 Hours
Perform communication in office
1. Enhance communication skills and etiquette
2. Enhance skills in handling telephone service
20 Hours
Perform office activities including files correspondence
1. Maintain report in front office
2. Maintain proper filing system in front office
 10 Hours





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