Troubleshooting

Khan Academy: videos not playing on Google Chrome
This is usually a hardware/driver issue. Here are two ways to solve this:
  • Make sure you have the correct and latest video driver for your computer. 
    -- OR --
  • Follow these steps (they are used to disable hard-accelerated video decoding):
    1. In Google Chrome, type chrome://flags in the address bar.
    2. Find the Disable hardware-accelerated video decode flag. 
    3. Click on Enable. 
    4. Click "Relaunch Now" to restart Chrome.
See the following screenshot (click to enlarge).


Seterra: error message when launching
Seterra requires a component called .NET to run properly. If you do not have .NET, you might get the following message: “The application failed to initialize properly(0×0000135)”. To install .NET, open C:\Sherig 2.0\Patches (or  D:\Sherig 2.0\Patches) and double-click dotnetfx35 SP1.exe

Audacity: error message when launching

If you get error message “Application configuration incorrect”, install the “Microsoft Redistributable” package. To install, open C:\Sherig 2.0\Patches (or  D:\Sherig 2.0\Patches) and double-click vcredist_x86.exe (for Windows 32-bit) or vcredist_x64.exe (for Windows 64-bit).

English-Dzongkha Dictionary

This DDC software does not work property on some computers running Windows XP. You might get the error "Run-time Error '339':Component 'MSCOMCTL.OCX' or one of its dependencies not correctly registered: A file is missing or invalid", or a similar error.

Dzongkha resources: Dzongkha fonts look strange (Windows XP)

If you see Dzongkha, but letters are stacked incorrectly (see example on the right side), the solution is to update Uniscribe. 
  • In C: or D:, open folder Sherig 2.0\Dzongkha\Fonts and Keyboard\Update Uniscribe (for Windows XP) 
  • Double-click file InstallUsp10Only.exe
  • For systems with Microsoft Word 2003 just click “update”.
  • Otherwise, click "Browse" and select file usp10.dll from the folder Update Uniscribe (for Windows XP). Then click “update”.
  • Ignore warning messages and do not insert your Windows XP CD.
  • Restart the computer