New Courses 2011

Micro Credit for Banking Staff

Micro credit is a means to help the underprivileged in our society. Micro-credit providing small loans to poor people who ordinarily don’t have access to credit. Success in micro-credit often is measured more in terms of charity than of profitability. Micro Credit for it to be an effective tool in alleviating poverty. The objective was to offer the poor in that country financial services, entrepreneurship opportunities and end to mistreatment by money-lenders.

Who should attend?

 This course is valuable for anyone involved in the following areas:

·         Common to all


Rigsum and other expertise


Basic understanding in Finance Management


·         Microcredit as a viable commercial activity that can increase access to investment capital for the working poor.

·         Executives receive training on the principals of consumer protection so that while they work to expand their bank’s earnings

·         Microcredit specialists are good at small scale lending. Both strengths can be combined for a strong local financial system.

·         Micro-credit product Feasibility Study and Business Plan (FSBP)

·         Micro-credit implementation work plan, budget, and partner list



Part – I:     Incentives and Marketing

Part – II:    Customer Support and Service Variety

Part – III:   Monitoring and Evaluation

Part – IV:   Collaboration

Part – V:    Training to quickly assimilate all the banking service suites

 Course Structure

Course Fee – As per the batch size

 Course duration – 24 hours (3 Days)


 Participants will be awarded certificates by Rigsum Management under ISO certification body.

 Materials Management

Materials Management is all about managing the materials i.e. the resources of an organization. The main functionality within MM includes purchasing, Inventory management, valuation and assignment Strategic management, International Trade, Operations Management, Purchasing Management, Inventory management and batch management and classification.

Who Should attend?

 This course is valuable for anyone involved in the following areas:

·         Common to all.


 Rigsum and other expertise



Basic understanding in Management principles & manufacturing processes.


·         Perform goods Movements

·         Create material reservation and issue goods.

·         Post stock transfer.

·         Perform physical inventory counts and corrections

·         Run basic inventory and stock reports.




 Part – I:  Requisitions

Part – II: Purchase Orders

Part – III: Purchasing Details & Optimization

Part – IV: Inventory Management / Physical inventory

Part – V: Valuation & Account Determination

Part – VI: Invoice Verification

Part – VII: Master raw materials, finished goods

 Course Structure

 Course Fee- As per the batch size

 Course duration – 2 Weeks


 Participants will be awarded certificates by Rigsum Management under ISO certification body.

Central Banking & Liquidity Management

Financial stability and market efficiency are goals that are common to both practitioners and regulators and it is now widely accepted that these aims depend to a large degree on the financial community’s ability to better identify, measure and manage systemic risk. However , although the financial crisis has triggered a rethinking of   the supervision of systemically important financial institutes and systemic connectedness of bringing about real-world change are immense.

Who should attend?

This course is voluble for anyone involved in the following areas:

ü  Common to all


ü  Rigsum faculty and other expertise


Basic understanding about the Banking System.



·         Strategic planning and change management for central Banks.

·         New Development s in Banknotes and currency management

·         Financial Stability : Designing and implementing Macro prudential policy

·         How to implement a Risk-Based Frame work to AML and CFT

·         Central Bank Governance : the role of the board

·         Effective Internal Audit for Central Banking Statistics

·         Understand the concept of liquidity risk management

·         Explore the issue of the issues of the liquidity risk management process

·         Learn the main terminology within liquidity risk management

·         Review the regulatory issue and guidelines being developed

·         Lean major techniques used in measuring and managing liquidity risk

·         Understand the industry standards existing and developing issues in liquidity risk

·         Develop the skills to see the linkages between risk and their impact on your firm and its liquidity risk


Course Structure

 Course Fee – As per the batch size


Course duration – 7 days

 Inspirational Leadership

People work for a Manager; they do their best for a leader. Leadership at its core is about inspiring people to outperform themselves. Effective leaders breathe life, confidence and ‘can-do’ into the organization. Inspiration leadership is about the skills of motivating people to achieve high standards of performance. It takes special skills to inspire people to perform at a high level on a regular basis. This course gives participants they know-how to build a high-performance and high-trust culture through inspirational leadership.

Who should attend

This course is valuable for anyone involved in the following areas:

·         Managers and above


·         Rigsum Faculties and other expertise




Individuals with a minimum of two years’ management experience


·         Enable to define and communicate a strategic vision, and ultimately increase overall business performance

·         Define the challenges of management and leadership, identifying individual preferences, strengths and development areas

·         Identify their preferred situational leadership style and developed an individual situational leadership development plan

·         Understand what inspirational leadership involves and balance the diverse demands of team leadership

·         Gain increased awareness of your own personal leadership style and its impact on those around you

Course Content

Part – I:   Leadership Vs Management

Part – II:  Building blocks of effective Leadership

Part –III:  Developing people and the role of the Action Center Leader

Part – IV: Coaching & Assessing team’s performance

Part – V:  9make-or-break ways to encourage extraordinary performance

Course Structure

Course Fee – Based on batch size


Course duration – 24 hours (3 days)

 Project Management & Financing

Project Management involves a perfect harmony between the various variables such as people, systems organizations and a host of other variable which are involved during the design and running of a project. Project Management is a well-established approach to managing and controlling the introduction of new initiatives or organizational changes.

Who should attend

This course is valuable for anyone involved in the following areas:

·         Common to all


Basic understanding in Project Management principles & processes


·         Better efficiency in developing services

·         Improved/increased/enhanced customer satisfaction

·         Enhanced effectiveness in delivering services

·         Better Flexibility

Course Content

Part – I:   Project Description and scope of work

Part – II:  Processes determined by the project management team

Part – III: Select processes will be used to manage the specific project

Course Content

Course Fee – Based on batch size

Course duration 24 hours (3 days)

 Advanced Customer Care

do you recognize that customer care is the key to successful, profitable and enjoyable business, yet feel that your company or people within it are failing to deliver what is required? The concept of “Customer Care” is one that is often used without being implemented properly. But if your company lives up to these claims, you will not only result in customers who will return but also increased job satisfaction, staff morale and motivation – all of which will have a positive impact on business performance.

Who should attend

This course is valuable for anyone involved in the following areas:

·         Senior Executives



Rigsum Faculties and other expertise


·         You will know how to understand your customers’ points of view

·         Learn how to build effortless rapport with your customers

·         Understand the importance of the lifetime value of a customer

·         Learn techniques and strategies to handle customer complaints

·         Understand & implement the best practices

Part – I:   Importance of customer care

Part – II:  Learn key principles of customer service

Part – III: Define and Establish your Customers’ Standards for Excellence

Part – IV: Finding Support to serve your customer & Sustaining a customer focus

Part – V:  Implementing a  customer care strategy

Part – VI: Making Commitments for serving your customer with excellence

Course Structure

Course Fee – Based on batch size


Course duration – 24 hrs (3 days)

 Front Office Training

The front office management has assumed great significance with big corporate establishments coming into picture due to liberalization and globalization and worldwide competitions. The “Receptionist”, otherwise called as the “Front Office Executive/Liaison officer/ Public Relations Assistant” has vast job potential, both in wages as well as in self employment.


i.                    To providing knowledge in the area of arrangement, and maintenance of Reception counter,   handling various communication equipment and registers and prepare them for gainful Employment.

ii.                  To develop skills in the area of communication, drafting, aesthetics

iii.                To develop positive personality traits, pleasing mannerism

Course Content

·         Introduction to Grooming

·         Definition of Hotel, Origin introduction to Basic Etiquette

·         Classification of Hotels

·         Functional Areas of the Hotel Handling Telephone Enquiries – Practical

·         Qualities of Front Office Staff Communication Skills – Written 1

·         Inter Departmental Communications handling Telephone Enquiries – Practical

·         Reservation Procedures

·         Sources of Reservation

·         Types of Rooms, Plan, Room Rates taking a Reservation & Confirmation – Demo

·         Types of Room, Plan, Room Rates

·         Reservation Record, Their Importance Maintaining of Records

Course Structure

Course Fee – as per the batch size


Course duration 24 hours (3 days)

Export Development





Business Planning

·         Identify the key steps of the business planning process.

·         Relate your plan to the organization’s business plans and objectives.

·         Devise, evaluate and implement a successful business plan.

·         Develop key indicators to track progress versus the plan

·         Manage the budgetary aspects of a business plan

·         Decide how to review and revise the business plan.


Export documentation

·         Cash against Documents, clearing documents before obtaining the goods.

·         Letters of credit, the safest arrangement for both shipper and buyer, flexible financing options, preparation of a standby letter of credit contract.

·         Forfeiting, Lines of Credit what is an Incoterm? Thirteen Incoterm, from EXW (Ex-Works) to DDP (Delivered Duty Paid), selecting the right Incoterm for your consignment

·         Marine insurance considerations & VAT implications

·         The different types of international payments

·         Matching international payment methods to particular commercial circumstances


Export procedure

·         Method of payment in international Trade, Documents against Acceptance & payments

·         Bill of Ladin & Bill of exchange, Its Functions & Procedures, How to ensure accurate documentation

·         Commercial & Performa Invoice, Mate’s Receipt

·         Insurance Policy/Certificate

·         Trade regulations & Shipping process, Function & documentation procedures, Import Documentation & Procedures.

·         Cargo Delivery & Shipping process & customs, duty payment & duty Exemption

·         Terms in foreign Trade, containerization, Procedure on clearance of any disputes

Marketing Skill Development





Principles of Marketing

·         The production concept

·         The selling concept

·         The marketing concept

·         Relationship Marketing, The Societal Marketing Concept, Holistic Marketing Approach

·         Marketing Mix

·         Product (Customer Benefit), Promotion (Marketing Communications), Distribution (Customers Convenience), Price (Customer Cost)


Product Pricing

·         Price Competition

·         Pricing Objectives, Factors Affecting Pricing Decisions, Price Setting Procedures, Determination of Demand, Estimation of Cost, examining Competitors Cost, Pieces, and Offers

·         Selecting a Pricing Strategy, New Product Pricing, Psychological Pricing, Promotional Pricing, Selection of a Pricing Methods, Cost-based Pricing, Markup Pricing, Competition Based Pricing, Demand Based Pricing, Perceived-value Pricing, Product Range Pricing, Bid Pricing

·         Discount Policies, Price Discrimination & Changing Prices


Packaging & Labeling

·         Packaging & Innovation

·         Packaging development, Packaging technology, Research & Development (R&D), Packaging Operations/Development, Production/Services, Packaging and Process Engineering

·         Labeling, Design, Branding, Marketing, Environmental Packaging Development, Environmental Management, Corporate Social Responsibility (CSR), Sustainability

·         Compliance, Quality Assurance/Quality Control, Regulatory Validation, Packaging and Device Development, Filling and Packaging Continuous Improvement & Packaging Engineering


Customer Service

·         What is great customer service?

·         Understanding different communication styles and how to deal with them, Language – the words we should and shouldn’t use, working with your customer service standards, Building rapport – face to face and on the phone, the importance of the regular customer contact, listening and questioning skills, handling awkward situations, Role-play scenarios (tailored)


Branding and related intellectual property issues

·         Brand Identity, Brand Equity, Brand Image, Types of Brand, Brand Name Selection

·         Branding Strategies, Product Branding Strategy, Line Branding Strategy, Range Branding Strategy, Umbrella Branding Strategy, Double Branding Strategy, Endorsement Branding Strategy, Factor Influencing Branding Strategies


Negotiation skills

·         Understanding Types of Negotiation, Seeing Other Points of View, Reading Other People

·         Defining your negotiation style, working with your own negotiation rules and beliefs, Playing the ‘Game’ of negotiation, Negotiate upwards and downwards, knowing your bottom line, knowing what to give away, dealing with hidden agendas, making decisions, finessing, closing the deal.


Risk Management

·         Overview to Risk management, Risk Identification, Risk Analysis, Risk Planning, Risk Tracking, Risk Control, Why risk is a more important management concern

·         The risk manager in the modern organization, Risk in business decision making, principal tools: Self-assessment, mapping, indicators, Escalation triggers, enterprise risk management.

·         Creating a risk management frame work, benchmarking processes, reputational, project and operational risk, How psychological, personal and ethical issue impact risk management, Risk management and corporate governance


How to prepare for trade fairs, trade exhibitions and trade missions

·         General character of the world exhibition market, Exhibitions/trade fairs in the future

·         Internationally-recognized norms and legal ground of the exhibition business, Management specifics of the exhibition industries, decision-making process, Economic transfer to other industries (secondary impacts)

·         Planning, budgeting, finance, accountancy, treasuring, controlling novelties, exhibition auditing standards, media selection, sales promotion Tools, Public Relations & Public Relations Tools



·         Design and Build of Online Business Website

·         Developing Marketing and Customer Service Plans

·         Creating a comprehensive Business Plan

·         Creating a detailed eBusiness Design and Implementation Project Plan

·         Pros & Cons of Starting an Online Business

·         Search Engines, Shopping Bots

·         Marketing, Traffice Reports, Ratings

·         Website Design and buildcustimer service

·         Market Research

·         Business structure

·         Employee Benefits & Policies

·         Computer, Software, Hardware

·         Business Insurance


Supply chain management

·         Physical Distribution, Order Processing

·         Managing Inventory, Handling Materials

·         Warehousing, Transportation, Railways, Roadways, Waterways, Airways, Pipelines

·         Outsourcing physical Distribution